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Keep Talking: Reasoning with Unreasonable People

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Joseph Shannon, PhD, a personality disorder expert, follows up his 2012 Keep Talking interview and describes when unreasonable behavior is a symptom of an underlying personality disorder, and how, through the power of empathic listening and the knowledge of universal human concerns, it can be possible to disarm the unreasonable person and avoid conflict.

Production Date: 
Wednesday, September 28, 2016 - 13:30

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