Report a Technical Problem

BCTV's signal quality is dependent on the signal leaving our studio, as well as on the transmission equipment of the cable provider. The information you send us below will help determine what is causing the problem. To contact the cable provider about your cable service, go to:

• Comcast Cable: 800-934-6489 or www.comcast.com/corporate/customers/contactus/contactus.html
• Southern Vermont Cable: 1-800-588-1050 or www.svcable.net 
• VT Dept. of Public Service: to report dissatisfaction with your cable service, http://publicservice.vermont.gov/consumer/consumer.html or 802-828-2811

Your Name:

Your Email: *

Your Address:

Town/City:

State:

Your Phone:

Cable Provider: *

Comcast Cable

Southern VT Cable

Other

Cable Box Type: *

Digital

Non-digital (analog)

Unsure

For TV problems, which channel(s) did you have problems viewing?:

Channel 8

Channel 10

For TV, what types of problems did you experience?:

low or no audio

snow

phantom image

other

If "Other", please describe:

For problems with web streaming, what channel(s) did you have problems viewing?:

Channel 8

Channel 10

On Demand

For problems with web streaming, what problem(s) did you experience?:

Webstream does not start playing

Stream buffers (pauses) so much I can't watch

Stream cuts off

Other

If "Other", please describe streaming issue:

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